Cancellation Policy

Excursions and VIP Transfers

Our cancellation policy for bookings made through our website is outlined below. However, in exceptional circumstances beyond the control of our guests, we may be able to offer more flexibility.

  • If the guest cancels the booking 8-21 days before boat embarkation, a cancellation fee of 50% of the total amount paid will be imposed. Nevertheless, the client has the option to reschedule the same boat trip experience once, subject to vessel availability and consultation with the company.
  • If the guest cancels the booking within 1-7 days of boat embarkation, a cancellation fee of 100% of the total amount paid will be applied. However, the client retains the right to reschedule the same boat trip experience once, contingent upon vessel availability and consultation with the company.
Change requests:
  • Changes can be made up to 7 days before the cruise date without incurring an additional fee. If there is a price difference between the original and new services, the customer will be refunded the difference, subject to availability.
Company discretion:
  • The company reserves the right to modify the cruise route or cancel it if necessary for safety reasons, such as inclement weather. In the event of cancellation by the company, a full refund will be issued.
  • The itinerary may be altered due to strong winds, and if the weather is not suitable for a specific cruise (such as the Round of Milos), a 15% discount will be offered. Passengers will be informed the day before the trip.
  • The company also retains the right to cancel the tour due to extreme weather conditions, equipment malfunction, or any other reason deemed necessary for passenger safety.

Boat Rentals

In the event of cancellation of the charter by the Charterer, for any reason, the following cancellation policy will apply depending on the time-interval between the booking confirmation and the cancellation date:
 
a. Policy of “Dossier’s expenses” (150 Euro minimum) will be applied for bookings cancelled in time period up to 90 days prior to boat embarkation.
 
b. Cancellation fee of 30% of the total charter fee, for bookings cancelled within a period from booking to 60 days prior to boat embarkation.
 
c. Cancellation fee of 50% of the total charter fee, for bookings cancelled within a period of 59 – 50 days prior to boat embarkation.
 
d. Cancellation fee of 80% of the total charter fee, for bookings cancelled within a period of 49 – 30 days prior to boat embarkation.
 
e. Cancellation fee of 100% of the total charter fee, for bookings cancelled within a period of 30 days prior to boat embarkation.
 
In case that the boat under cancellation is re-chartered to another Charterer for the same period and under the same conditions, only the dossier expenses will be charged.
 
Extension of boat rental happens only after agreement with A La Mer. In case of inability to return the boat at the agreed date, time and place for any reason, including bad weather, the renter is responsible for the charge of extra rental day if needed, captain, overnight, f&b and extra fuel.
 

For all cancellations or changes we require having email notification at info@alamer.gr