Cancellation Policy

Excursions and VIP Transfers

Our cancellation policy for reservations made through our website can be found below, although on occasions we have been more flexible, especially in cases of special circumstances beyond the control of our guests.

· Cancellations made up to 7 days before the cruise date can be made free.
· For cancellations made less than 7 days prior to the cruise date 50% of the total amount paid will be charged.
· For cancellations made less than 48 hours prior to the cruise date 100% of the total amount paid will be charged.
· Change requests are available up to 7 days before the cruise. No extra fee applies. Nonetheless, should there be a positive price difference between the services, the customer will be reimbursed with this. All change requests are subject to availability
· The company reserves the right to change or modify the route of the scheduled cruise or to cancel it due to inclement weather or for reasons it deems that they should not ensure safety for the customer. In case of cancellation from our part, the full amount paid will be refunded.

In case of strong north or south winds, we might need to change the itinerary according to the winds. If you have booked the Round of Milos cruise
and the weather is not suitable for this cruise, you will get a 15% discount. You will be informed about our schedule the day before the trip.

We retain the ability to cancel the tour due to extreme weather conditions, engine or any other material damage and for any other reason in order to ensure every passengers safety.

Boat Rentals
In the event of cancellation of the charter by the Charterer, for any reason, the following cancellation policy will apply depending on the time-interval between the booking confirmation and the cancellation date:
 
a. Policy of “Dossier’s expenses” (150 Euro minimum) will be applied for bookings cancelled in time period up to 90 days prior to boat embarkation.
 
b. Cancellation fee of 30% of the total charter fee, for bookings cancelled within a period from booking to 60 days prior to boat embarkation.
 
c. Cancellation fee of 50% of the total charter fee, for bookings cancelled within a period of 59 – 50 days prior to boat embarkation.
 
d. Cancellation fee of 80% of the total charter fee, for bookings cancelled within a period of 49 – 30 days prior to boat embarkation.
 
e. Cancellation fee of 100% of the total charter fee, for bookings cancelled within a period of 30 days prior to boat embarkation.
 
In case that the boat under cancellation is re-chartered to another Charterer for the same period and under the same conditions, only the dossier expenses will be charged.
 
Extension of boat rental happens only after agreement with A La Mer. In case of inability to return the boat at the agreed date, time and place for any reason, including bad weather, the renter is responsible for the charge of extra rental day if needed, captain, overnight, f&b and extra gasoline.
 

For all cancellations or changes we require having email notification at info@alamer.gr